.sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.ops-body{overflow:auto;background:#100e0d;color:#f7f2ee}
.ops-shell{min-height:100vh;display:grid;grid-template-columns:220px minmax(0,1fr)}
.ops-rail{position:sticky;top:0;height:100vh;padding:28px 20px;border-right:1px solid #2a2220;background:#151210;display:flex;flex-direction:column}
.ops-brand{display:flex;align-items:center;gap:10px;color:#f7f2ee;text-decoration:none;font-size:18px;font-weight:600}
.ops-mark{width:10px;height:10px;border-radius:3px;background:#c2502a;box-shadow:0 0 16px #c2502a88}
.ops-nav{display:flex;flex-direction:column;gap:5px;margin-top:42px}.ops-nav a{padding:11px 13px;border-radius:9px;color:#9f918a;text-decoration:none;font-size:14px}.ops-nav a:hover{background:#211b18;color:#f7f2ee}.ops-nav a.active{background:#2a201c;color:#f7f2ee;border:1px solid #3b2c26}
.ops-rail-note{margin-top:auto;font:10px var(--mono);letter-spacing:.12em;text-transform:uppercase;color:#625650}
.tickets-main{padding:42px clamp(24px,5vw,72px) 72px;min-width:0}.tickets-header{display:flex;justify-content:space-between;align-items:flex-start;gap:24px}.ops-eyebrow{font:10px var(--mono);letter-spacing:.18em;text-transform:uppercase;color:#9d7160;margin-bottom:8px}.tickets-header h1{font-size:38px;letter-spacing:-.035em}.tickets-header p{color:#9f918a;margin-top:7px;max-width:620px}.tickets-header-actions{display:flex;gap:10px}
.ops-button{border-radius:9px;padding:10px 15px;font-weight:600;font-size:13px;border:1px solid #3b312d}.ops-button.primary{background:#c2502a;border-color:#c2502a;color:white}.ops-button.primary:hover{filter:brightness(1.1)}.ops-button.secondary{background:#1d1917;color:#c9beb8}.ops-button.secondary:hover{border-color:#665047;color:#f7f2ee}.ops-button:disabled{opacity:.55;cursor:wait}
.ticket-stats{display:grid;grid-template-columns:repeat(5,minmax(120px,1fr));gap:10px;margin-top:32px}.ticket-stat{padding:16px 17px;border:1px solid #2f2723;border-radius:12px;background:#181513}.ticket-stat span{display:block;font:10px var(--mono);letter-spacing:.08em;text-transform:uppercase;color:#83756e}.ticket-stat strong{display:block;font-size:25px;margin-top:5px}.ticket-stat.urgent strong{color:#e9a063}
.ticket-toolbar{display:flex;align-items:end;gap:10px;flex-wrap:wrap;margin:22px 0 14px;padding:13px;border:1px solid #2b2421;border-radius:12px;background:#151311}.ticket-toolbar label{display:flex;flex-direction:column;gap:5px;font:9px var(--mono);letter-spacing:.09em;text-transform:uppercase;color:#786b65}.ticket-toolbar input,.ticket-toolbar select,.ticket-dialog input,.ticket-dialog select,.ticket-dialog textarea,.detail-action-form input,.detail-action-form select,.detail-action-form textarea{border:1px solid #342b27;border-radius:8px;background:#0f0d0c;color:#f7f2ee;padding:9px 10px;font:13px var(--ui);outline:none}.ticket-toolbar input:focus,.ticket-toolbar select:focus,.ticket-dialog input:focus,.ticket-dialog select:focus,.ticket-dialog textarea:focus,.detail-action-form input:focus,.detail-action-form select:focus,.detail-action-form textarea:focus{border-color:#9d573d}.ticket-search{flex:1;min-width:220px}.ticket-search input{width:100%}.human-filter{flex-direction:row!important;align-items:center;gap:7px!important;padding:8px 3px}.human-filter input{accent-color:#c2502a}
.ticket-list{display:flex;flex-direction:column;gap:8px}.ticket-row{width:100%;display:grid;grid-template-columns:62px minmax(0,1fr) 120px 130px 155px;align-items:center;gap:14px;padding:15px 16px;text-align:left;border:1px solid #2b2421;border-radius:11px;background:#181513;color:#f7f2ee}.ticket-row:hover{background:#1e1917;border-color:#48362f}.ticket-priority{font:700 12px var(--mono);color:#a99b94}.ticket-row[data-priority="P0"] .ticket-priority,.ticket-row[data-priority="P1"] .ticket-priority{color:#e9a063}.ticket-title{font-weight:600}.ticket-impact{display:block;color:#897c75;font-size:12px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-view{display:block;margin-top:6px;color:#aa6b52;font:9px var(--mono);letter-spacing:.06em;text-transform:uppercase}.ticket-state,.ticket-product,.ticket-owner{font:10px var(--mono);letter-spacing:.06em;text-transform:uppercase;color:#8e8079}.ticket-state{display:inline-flex;align-items:center;gap:6px}.ticket-state::before{content:"";width:7px;height:7px;border-radius:50%;background:#7d706a}.ticket-row[data-state="repairing"] .ticket-state::before,.ticket-row[data-state="watching"] .ticket-state::before{background:#d39d47}.ticket-row[data-state="resolved"] .ticket-state::before,.ticket-row[data-state="closed"] .ticket-state::before{background:#4fb477}.ticket-human{display:inline-block;margin-left:7px;padding:2px 6px;border:1px solid #8a4f38;border-radius:99px;color:#e9a063;font:9px var(--mono);text-transform:uppercase}.ticket-empty,.ticket-loading{padding:60px 20px;text-align:center;color:#786b65;border:1px dashed #302824;border-radius:12px}.ticket-error,.dialog-error{padding:11px 13px;border:1px solid #753d30;border-radius:9px;background:#2a1713;color:#f2b39f;margin-bottom:12px}
.ticket-scrim{position:fixed;inset:0;background:#0009;z-index:50}.ticket-detail{position:fixed;z-index:51;top:0;right:0;width:min(680px,94vw);height:100vh;overflow:auto;background:#151210;border-left:1px solid #3a2d28;box-shadow:-30px 0 70px #0008;padding:28px}.detail-head{display:flex;justify-content:space-between;gap:20px}.detail-head h2{font-size:25px;line-height:1.2}.detail-close{font-size:27px;color:#92847d}.detail-meta{display:flex;flex-wrap:wrap;gap:7px;margin:13px 0}.detail-chip{padding:4px 8px;border:1px solid #382e29;border-radius:99px;font:10px var(--mono);color:#a99b94}.detail-actions{display:flex;gap:8px;flex-wrap:wrap;margin:18px 0}.detail-section{margin-top:24px}.detail-section h3{font:10px var(--mono);letter-spacing:.14em;text-transform:uppercase;color:#8c7d75;margin-bottom:10px}.incident-facts{display:grid;gap:10px}.incident-fact{padding:15px;border:1px solid #302824;border-radius:10px;background:#1e1917;color:#c9beb8}.incident-fact p{white-space:pre-wrap}.resolution-fact{border-color:#294536;background:#142019}.resolution-attribution{display:grid;grid-template-columns:auto 1fr;gap:5px 12px;margin-top:14px;padding-top:12px;border-top:1px solid #2f4b3a}.resolution-attribution dt{color:#83958a;font:9px var(--mono);letter-spacing:.08em;text-transform:uppercase}.resolution-attribution dd{color:#d9e5dc;font-size:12px}.activity-item{position:relative;padding:0 0 18px 20px;border-left:1px solid #342a26;margin-left:5px}.activity-item::before{content:"";position:absolute;left:-4px;top:4px;width:7px;height:7px;border-radius:50%;background:#745143}.activity-summary{font-size:13px}.activity-meta{font:10px var(--mono);color:#746761;margin-top:4px}.detail-action-form{display:grid;grid-template-columns:1fr auto;gap:8px;margin-top:10px}.detail-action-form textarea{grid-column:1/-1;resize:vertical}.detail-action-form .ops-button{align-self:end}
.ticket-dialog{width:min(560px,92vw);border:1px solid #44342d;border-radius:15px;background:#181412;color:#f7f2ee;padding:0;box-shadow:0 30px 90px #000}.ticket-dialog::backdrop{background:#000a}.ticket-dialog form{padding:24px;display:flex;flex-direction:column;gap:14px}.dialog-head{display:flex;justify-content:space-between}.dialog-head h2{font-size:24px}.dialog-head button{font-size:25px}.ticket-dialog label{display:flex;flex-direction:column;gap:6px;font-size:12px;color:#a99b94}.dialog-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:5px}
.detail-controls-heading{font:10px var(--mono);letter-spacing:.14em;text-transform:uppercase;color:#8c7d75;margin:24px 0 10px}.detail-human{display:flex;align-items:center;gap:7px;color:#a99b94;font-size:12px}.detail-human input{accent-color:#c2502a}.detail-human+.human-reason{grid-column:1/-1}.detail-note-form{grid-template-columns:1fr auto}.detail-note-form textarea{grid-column:1}.detail-remediation-form{margin-top:18px;padding-top:18px;border-top:1px solid #2d2521}.occurrence-item{padding:11px 12px;border:1px solid #302824;border-radius:9px;background:#181513;margin-bottom:7px;font-size:13px}
.monitoring-main{padding:42px clamp(24px,5vw,72px) 72px;min-width:0}.monitoring-main .tickets-header h1{font-size:38px;letter-spacing:-.035em}.monitoring-main .tickets-header p{color:#9f918a;margin-top:7px;max-width:700px}
.monitor-verdict{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:16px;margin-top:30px;padding:20px;border:1px solid #3a312d;border-radius:14px;background:#181513}.monitor-verdict-mark{display:grid;place-items:center;width:48px;height:48px;border-radius:50%;font-size:24px;font-weight:700}.monitor-verdict strong{display:block;font-size:20px}.monitor-verdict p{margin-top:3px;color:#8f817a;font-size:13px}.monitor-verdict time{font:10px var(--mono);color:#766962}.monitor-verdict.green{border-color:#315b43}.monitor-verdict.green .monitor-verdict-mark{color:#62c488;background:#173423;border:1px solid #35694a}.monitor-verdict.yellow{border-color:#70562f}.monitor-verdict.yellow .monitor-verdict-mark{color:#e0a33e;background:#352714;border:1px solid #78582b}.monitor-verdict.red{border-color:#7a3b33}.monitor-verdict.red .monitor-verdict-mark{color:#e7685b;background:#351714;border:1px solid #7e3b33}.monitor-verdict.gray .monitor-verdict-mark{color:#998b84;background:#27211e;border:1px solid #4b403b}
.monitor-stats{display:grid;grid-template-columns:repeat(5,minmax(110px,1fr));gap:10px;margin-top:14px}.monitor-stats>div{min-width:0;padding:14px 16px;border:1px solid #2f2723;border-radius:11px;background:#151311}.monitor-stats span{display:block;font:9px var(--mono);letter-spacing:.09em;text-transform:uppercase;color:#786b65;overflow-wrap:anywhere}.monitor-stats strong{display:block;font-size:23px;margin-top:4px}
.monitor-toolbar{display:flex;align-items:end;gap:10px;flex-wrap:wrap;margin:22px 0 18px;padding:13px;border:1px solid #2b2421;border-radius:12px;background:#151311}.monitor-toolbar label{display:flex;flex-direction:column;gap:5px;font:9px var(--mono);letter-spacing:.09em;text-transform:uppercase;color:#786b65}.monitor-toolbar input,.monitor-toolbar select{border:1px solid #342b27;border-radius:8px;background:#0f0d0c;color:#f7f2ee;padding:9px 10px;font:13px var(--ui);outline:none}.monitor-toolbar input:focus,.monitor-toolbar select:focus{border-color:#9d573d}.monitor-toolbar .ticket-search{flex:1;min-width:230px}.monitor-toolbar .ticket-search input{width:100%}
.monitor-products{display:flex;flex-direction:column;gap:30px}.monitor-section-head{display:flex;align-items:end;justify-content:space-between;gap:16px;margin-bottom:12px}.monitor-section-head h2{font-size:22px}.monitor-section-head>span{font:10px var(--mono);color:#786b65}.monitor-source-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.monitor-source-card{position:relative;padding:17px;border:1px solid #322a26;border-left:3px solid #554943;border-radius:11px;background:#181513}.monitor-source-card.ok{border-left-color:#4fb477}.monitor-source-card.degraded{border-left-color:#e0a33e}.monitor-source-card.error{border-left-color:#e2564a}.monitor-source-card.disabled{opacity:.72;border-left-color:#625650}.monitor-source-head{display:flex;align-items:start;justify-content:space-between;gap:14px}.monitor-source-head h3{font-size:16px}.monitor-source-head code{display:block;margin-top:4px;color:#71645e;font:10px var(--mono)}.monitor-state{flex:none;padding:4px 7px;border:1px solid #4b403b;border-radius:99px;font:700 9px var(--mono);letter-spacing:.06em;text-transform:uppercase;color:#9c8e87}.monitor-state.ok{color:#66c88d;border-color:#315b43}.monitor-state.degraded{color:#e0a33e;border-color:#70562f}.monitor-state.error{color:#e7685b;border-color:#7a3b33}.monitor-description{margin-top:13px;color:#b4a7a0;font-size:13px;line-height:1.45}.monitor-coverage{margin-top:6px;color:#7f726c;font-size:12px;line-height:1.4}.monitor-source-card dl{display:grid;grid-template-columns:auto minmax(0,1fr);gap:5px 12px;margin-top:14px;padding-top:12px;border-top:1px solid #2a2320;font-size:11px}.monitor-source-card dt{font:9px var(--mono);letter-spacing:.06em;text-transform:uppercase;color:#6f625c}.monitor-source-card dd{color:#a99b94;text-align:right;overflow-wrap:anywhere}.monitor-diagnostic{margin-top:12px;padding:9px 10px;border-radius:7px;background:#241a17;color:#d0aaa0;font:11px/1.45 var(--mono);overflow-wrap:anywhere}.monitor-ticket-link{display:block;margin-top:12px;padding:9px 10px;border:1px solid #70412f;border-radius:7px;color:#e9a063;text-decoration:none;font-size:12px}.monitor-ticket-link:hover{background:#271a16}
.monitor-history-section{margin-top:38px}.monitor-history{border:1px solid #2b2421;border-radius:12px;overflow:hidden}.monitor-history-row{display:grid;grid-template-columns:105px minmax(170px,.7fr) minmax(220px,1fr) 80px auto;align-items:center;gap:12px;padding:10px 12px;border-top:1px solid #28211e;font-size:11px;color:#9d9089}.monitor-history-row:first-child{border-top:0}.monitor-history-row code{font:10px var(--mono);color:#81736d;overflow:hidden;text-overflow:ellipsis}.monitor-history-row time{font:10px var(--mono);color:#6f625c;text-align:right}.monitor-history-row a{color:#d38668;text-decoration:none}.monitor-history-state{font:700 9px var(--mono);letter-spacing:.06em;text-transform:uppercase}.monitor-history-row.ok .monitor-history-state{color:#5abb7f}.monitor-history-row.degraded .monitor-history-state{color:#e0a33e}.monitor-history-row.error .monitor-history-state{color:#e7685b}
@media(max-width:900px){.ops-shell{grid-template-columns:1fr}.ops-rail{position:static;height:auto;flex-direction:row;align-items:center;padding:16px 20px}.ops-nav{flex-direction:row;margin:0 0 0 auto}.ops-rail-note{display:none}.tickets-main{padding:28px 18px 60px}.ticket-stats{grid-template-columns:repeat(2,1fr)}.ticket-row{grid-template-columns:52px minmax(0,1fr) 100px}.ticket-product,.ticket-owner{display:none}.monitoring-main{padding:28px 18px 60px}.monitor-stats{grid-template-columns:repeat(2,1fr)}.monitor-source-grid{grid-template-columns:1fr}.monitor-history-row{grid-template-columns:90px minmax(130px,.7fr) 1fr 65px}.monitor-history-row a{display:none}}
@media(max-width:560px){.ops-rail{align-items:flex-start;flex-wrap:wrap}.ops-nav{width:100%;margin:12px 0 0;justify-content:space-between}.ops-nav a{font-size:12px;padding:8px}.tickets-header{flex-direction:column}.tickets-header-actions{width:100%}.tickets-header-actions .ops-button{flex:1}.ticket-stats{grid-template-columns:1fr 1fr}.ticket-row{grid-template-columns:46px minmax(0,1fr)}.ticket-state{grid-column:2}.dialog-grid{grid-template-columns:1fr}.monitor-verdict{grid-template-columns:auto minmax(0,1fr)}.monitor-verdict time{grid-column:2}.monitor-toolbar label,.monitor-toolbar input,.monitor-toolbar select{width:100%}.monitor-toolbar .ticket-search{min-width:0}.monitor-source-card{min-width:0}.monitor-section-head{align-items:flex-start;flex-wrap:wrap}.monitor-history-row{grid-template-columns:82px minmax(0,1fr)}.monitor-history-row span:nth-of-type(2),.monitor-history-row time,.monitor-history-row a{display:none}.monitor-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}